Privacy Policy — 89ph Online Casino Philippines

1. Introduction

1.1 This Privacy Policy ("Policy") applies to the website located at 89ph.one and all services, features, and products offered by 89ph ("89ph," "we," "us," "the Platform") to registered players and visitors ("you," "User," "Player") in the Philippines and elsewhere.

1.2 89ph is committed to protecting the personal data of all users in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and any applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.

1.3 By registering an account on 89ph, using any feature of the Platform, or continuing to browse the site, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.

2. Personal Data We Collect

2.1 Registration Data. When you create a 89ph account, we collect: full legal name, date of birth, gender, residential address, email address, and mobile number.

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering (AML) regulations and PAGCOR-aligned compliance requirements, we collect copies of government-issued identification documents (e.g., Philippine passport, SSS ID, driver's license, Unified Multi-Purpose ID), proof of address, and where required, source-of-funds documentation.

2.3 Financial Data. We collect information relating to your transactions on 89ph, including deposit and withdrawal records, payment method details (GCash mobile number, bank account name and number for BPI, BDO, Metrobank, UnionBank, or PayMaya-linked details), and transaction timestamps. We do not store full payment card numbers.

2.4 Gaming Activity Data. We collect records of your gaming sessions, including games played, bet sizes, outcomes, session durations, bonus usage, and responsible gaming tool settings.

2.5 Technical Data. When you access the Platform, we automatically collect IP address, device type and identifier, browser type and version, operating system, pages visited, session duration, and referring URL.

2.6 Communications Data. If you contact 89ph customer support, we retain records of correspondence, including chat transcripts, emails, and call logs, for service quality and dispute resolution purposes.

3. How We Use Your Personal Data

3.1 89ph processes your personal data for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile.
• Service delivery — to provide access to games, process deposits and withdrawals, apply bonuses, and manage your wallet in Philippine Peso.
• Regulatory compliance — to fulfill our KYC, AML, and responsible gaming obligations under Philippine law and applicable PAGCOR-aligned operational requirements.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other prohibited conduct.
• Customer support — to respond to your queries, investigate complaints, and resolve disputes.
• Marketing communications — to send you promotional offers, bonuses, and platform updates by email or SMS, where you have provided consent. You may opt out of marketing communications at any time.
• Platform improvement — to analyze usage patterns, improve game selection, optimize user experience, and conduct internal research and analytics.
• Legal proceedings — to establish, exercise, or defend legal claims where necessary.

4. Legal Basis for Processing

4.1 89ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing is required to perform our obligations under the Terms and Conditions you have accepted.
• Legal obligation — processing is required to comply with applicable Philippine law, including AML obligations, PAGCOR compliance requirements, and NPC directives.
• Legitimate interests — processing is necessary for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent — for marketing communications and the use of non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

5.1 89ph does not sell your personal data to third parties. We share personal data only in the following circumstances:

5.2 Service Providers. We share data with trusted third-party service providers who process data on our behalf under binding data processing agreements, including payment processors (e.g., GCash / Mynt, PayMaya / Maya Bank, BPI, BDO, Metrobank, UnionBank), game content providers, fraud detection providers, and IT infrastructure providers.

5.3 Regulatory and Law Enforcement Authorities. We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities where required by law, court order, or in connection with any legal proceeding.

5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or a substantial portion of the business, player data may be transferred to the acquiring entity, subject to the same data protection standards.

5.5 With Your Consent. We will share your data with any other third party where you have given explicit prior consent to such sharing.

6. Cookies and Tracking Technologies

6.1 The 89ph Platform uses cookies and similar tracking technologies to operate essential site functions, maintain your logged-in session, remember your preferences, and analyze site traffic.

6.2 Essential cookies are required for the Platform to function and cannot be disabled. Analytics cookies help us understand how players use the Platform and are deployed only with your consent. Marketing cookies may be used to serve relevant promotional content and require explicit opt-in consent.

6.3 You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality, including the ability to stay logged into your account.

7. Data Retention

7.1 89ph retains personal data for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable law. Specifically:

• Account and KYC records are retained for a minimum of five (5) years after account closure, in compliance with AML regulations.
• Financial transaction records are retained for a minimum of five (5) years.
• Customer support correspondence is retained for three (3) years.
• Technical and log data is retained for up to twelve (12) months, unless required for longer periods in connection with an active investigation or legal proceeding.

7.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymized.

8. Data Security

8.1 89ph implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, role-based access controls limiting staff access to personal data, two-factor authentication for system access, and regular security assessments of platform infrastructure.

8.2 In the event of a personal data breach that poses a real risk to your rights and freedoms, 89ph will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act of 2012 and NPC Circular 16-03.

9. Your Data Privacy Rights

9.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 89ph:

• Right to be informed — to know how your data is being collected and processed.
• Right of access — to request a copy of the personal data 89ph holds about you.
• Right to rectification — to correct inaccurate or incomplete personal data.
• Right to erasure or blocking — to request deletion or blocking of data where processing is unlawful or the data is no longer necessary for the original purpose, subject to legal retention obligations.
• Right to data portability — to receive your personal data in a structured, commonly used format.
• Right to object — to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — to withdraw consent for marketing communications or non-essential cookie processing at any time without affecting the lawfulness of prior processing.
• Right to file a complaint — to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

9.2 To exercise any of the above rights, contact 89ph customer support. We will respond to verified requests within fifteen (15) business days.

10. Children's Privacy

10.1 The 89ph Platform is strictly for users aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, the relevant account will be immediately suspended, the data will be deleted, and any funds deposited will be returned via the original payment method.

10.2 If you are a parent or guardian and believe that a person under 21 has registered an account on 89ph, please contact customer support immediately.

11. International Data Transfers

11.1 Some of 89ph's service providers may process personal data outside the Philippines — for example, cloud infrastructure providers operating data centers in other countries. Where such transfers occur, 89ph ensures that appropriate safeguards are in place, including contractual clauses requiring the recipient to apply data protection standards consistent with the Data Privacy Act of 2012.

12. Changes to This Privacy Policy

12.1 89ph may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform operations. Updated versions will be published on this page with a revised effective date. Where changes are material, we will notify registered players via the email address or mobile number associated with their account.

12.2 Continued use of the 89ph Platform following publication of an updated Policy constitutes your acknowledgment of and consent to the revised terms.

13. Contact and Data Protection Inquiries

13.1 For data privacy inquiries, access requests, or complaints, please contact the 89ph support team. Customer support is available daily from 8:00 AM to 12:00 midnight Philippine Standard Time (PHT).

13.2 Email: [email protected] (displayed as plain text — not a clickable link).

13.3 You may also lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by 89ph.